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Online agency in beirut

Online Support System

Customer Support

Online Ticketing System is a system for organizing vendors into a single support team. The heart of the system is the ticket, like a trouble ticket system. It is easy to manage tickets, customers, and vendors when you do it online. The process of online booking is simple and manageable: the customer loads the merchant’s website. After the customer finds the event or service he wishes to book, he chooses the exact date, time, and other criteria set by the merchant and finally, confirms the reservation.

Use the power of the Internet to dispatch tickets to a network of approved vendors. Vendors do not have to be your employees. They are independent businesses. When you dispatch a ticket to them, the system sends them email notification to pick up their ticket from your site with their user name and password. They see only their tickets.
Once the ticket goes into assigned status, you, your vendor, and your customer get real time status of the project. As the vendor works the jog, they update the ticket. After the vendor has finished, he would sign off the ticket. Then you close it and get paid.
Ticketing System is great for managing jobs being assigned vendors, especially when they are in different locations. It ties the entire customer support process together by offering a ticketing system that everyone can see.

Not to mention that online ticketing allows customers to choose freely from the merchandise or services while the customer receives immediate assurance that his order is available or not. In addition, the system guarantees no frauds. Merchants can also have a precise running head count of purchases and reservations. A record is set in order to count unique visitors of the website and collect data on how well the website is working.

  • Customizable
  • Traceable
  • Consistency
  • User Freindly
  • Permission & Restrictions
  • Generating Reports
  • Responsive
  • Online & Offline
  • Secured
  • Notifications
  • Always up-to-date

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